Tapping into the Amazon business model

first_imgWhat comes to your mind when you think of Amazon? Many view it as a well-established, well-respected company known for its ability to deliver goods at competitive prices.What started as a bookseller has become one of the most recognized brands worldwide, delivering goods and services to millions of customers. When I think of Amazon, I think of convenience; I think of reliability; I think of excellent value and wide selection. What makes Amazon so successful are all of these things—and the continuing ability to meet and exceed the expectations of its customers.Add to that the continuing expansion of Amazon’s offerings—television programming and music services, for example. And then there are the technological innovations, such as drone delivery.And as you probably know, Amazon ships free and offers two-day delivery (for an annual subscription that includes a number of premium services) of online purchases. It offers price comparisons and rates products by customers who have bought them. That’s not only convenient, it’s transparent.The Amazon model offers lessons for credit unions that do mortgage lending. To be the best you can be, to continue to grow your market share, you must decide what is important to your customers and excel at delivering it, much as Amazon has done.Let’s look at the factors in Amazon’s success and how they can apply to your mortgage lending operation.Convenience. Do you make it easy for your members to get a mortgage loan? You should offer applications in any way they want—online, in person at your branches, over the phone. Then you should set the bar high for service—if they apply online to get back to them within hours not days. If they apply with a branch employee that isn’t a mortgage expert, make sure the loan is reviewed by an expert, again in hours not days. Reliability. And once the loan is in the pipeline, can you promise a closing date in 45 days, or better yet, 30 days? It takes coordination and persistence (as well as cooperation from the borrower), but it can be done. Successful mortgage departments communicate—internally and with the borrower—every step of the way. Duties are clearly defined, and the MLO and underwriter work together and keep the borrower in the loop, and aware of their responsibilities (especially for providing records) from start to closing.Value. The price of the loan isn’t the only factor, as the points above should tell you. But nonetheless, it is important to borrowers. (Who wants to pay more than they have to?) Offer competitive rates and promote them. Put them in context, too. Make it clear that you offer more than the package of conventional loans pedaled by your competitors. Selection. What kinds of mortgage loans do you offer? As we move into a purchase-loan environment, it becomes critical to meet your potential borrowers’ needs by giving them choices. If they can’t qualify for a conventional 30- or 15-year loan, give them some alternatives that they can afford. Especially for first-time homebuyers: Work with them; show them you are willing to help them reach the dream of home ownership. Together, these four factors can bring you success. But it takes work and commitment—and an investment in both timer and money.So talk with your peers. Find out how the successful lending programs got there and how they plan to stay ahead. Attend credit-union industry events and soak up knowledge from the experts. Partner in your community with Realtors. Do your homework and build a network of other lending professionals for support and advice.The sooner you can accelerate your mortgage program, the better your chances for being a leader in your market. 26SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Bob Dorsa Bob Dorsa is the President of the ACUMA (American Credit Union Mortgage Association) a professional trade association (co-founded by Dorsa in 1996). ACUMA is one of the most unique niche … Web: www.acuma.org Detailslast_img read more

The Wine O’clock show host Tam Wrigley loves the Sunshine Coast

first_imgNational media personality Tam Wrigley shares her property dreams with The Sunday Mail.National media personality Tam Wrigley is living proof that when you do what you love, anything is possible. RELATED: Fashion Festival founder on why she loves the Sunshine Coast I was living in Indooroopilly when the Global Financial Crisis hit and my bank at the time said they were unable to fund anymore of my property projects unless I had a business with cash flow. I had gotten out of owning my own real estate business for about two years and all of a sudden, I found myself thrusted back into it. I purchased a rent roll in Nambour on the Sunshine Coast 10 years ago and relocated there. House with a mini-me cubby house What was the best piece of property advice you were give? You’ll love this house to the moon and back >>FOLLOW EMILY BLACK ON FACEBOOK<< I love the openness, it’s bright and airy and I love the view, I will never get tired of looking out across 10ha of parkland and the two lakes that this house backs on to.I love the location as it is perfectly placed; 10 minutes’ drive from Mooloolaba beaches, five minutes’ drive from the Bruce Highway, 40 minutes’ from Noosa, one hour to Brisbane and about 15 minutes’ drive from the hinterland and my real estate office. What would you change about your home? My home is about 15 years old and hasn’t had a facelift since it was built.Full renovations are needed and that is my plan this year.I would like to expand the bedrooms, they are a tad on the small side.More from newsParks and wildlife the new lust-haves post coronavirus14 hours agoNoosa’s best beachfront penthouse is about to hit the market14 hours ago MORE: What is the best thing about your suburb? I often say that in my past life I use to live in castle.Every time I step inside one, I feel an instant connection of being at home.If money was no option, I would buy a castle in France or England and spend six months of the year living between the Sunshine Coast and my castle. What do you love about your home? Where do you live and why? I live in a growth suburb which for me is great as my home continues to gain capital.It is a small community that is rapidly growing, you will always know projected growth when a fast food chain drop their restaurants in your area.It’s central to everything and has some of the best university and schools in the state just down the road.The best thing is the natural landscape and wildlife we get around here even though it’s turning into a little city, the council are very mindful of the kangaroos and other natives that live here. If money was no option, what would be your fantasy home and where? As the creator and host of iStyle TV and The Wine O’clock Show, Tam is also a mother of two, wife, beauty and fashion columnist and the co-owner of a multimillion-dollar property portfolio. She shares her property dreams with The Sunday-Mail. Tam is a mother of two, wife, beauty and fashion columnist and the co-owner of a multimillion-dollar property portfolio. My best piece of advice and you hear it always — location, location, location.You make money on the buying of the property and not on the selling of a property.One of my biggest learnings from my 20 years in property is to buy properties in separate entities to avoid paying land tax, if I had of done this when I first started buying land and properties, I wouldn’t be paying the land tax I am today.last_img read more

Spieth stars as woe ends for Woods

first_img “At Augusta I was kind of finding fairways, hitting it on the green and I was making everything. That would be nice here if I could do that, but it’s a harder golf course than the Masters played this year.” As rookies, Spieth and Reed combined to win two-and-a-half points from three matches in the Ryder Cup at Gleneagles and also contested a play-off for the Valspar Championship earlier this year, won by Spieth. ” It’s going to be fun,” Reed said. “Any time I play with Jordan I enjoy it. The main thing for me is to stay focused and focus on what I need to do to play some good golf and plot my way around this course, especially if it gets firmer and faster and knowing where to leave the ball. ” I actually felt it was a pretty disappointing round to have six bogeys and I didn’t get up and down once. I hit the ball in the middle of the green on 18, have no chance to putt a normal putt and stop near the hole and have to play Mickey Mouse golf to try to make par. “Unfortunately it’s a bad way to end the day but we’re in a good position and we hopefully can have a good weekend and have a chance to win.” At the other end of the leaderboard, Woods added a second round of 76 to his opening 80 – his worst score ever in the US Open and third in the 80s in six events – to finish 16 over par and in a tie for 150th. ” I hit a little bit better today,” said the former world number one, who won the last of his 14 major titles in the 2008 US Open. “But again I made nothing today. I didn’t make any putts the first two days. “On a golf course like this you get exposed and you have to be precise and dialled in. And obviously I didn’t have that. Obviously I need to get a little better for the British Open and I’ll keep working at it.” Spieth is looking to become only the sixth man, after Craig Wood, Ben Hogan, Arnold Palmer, Jack Nicklaus and Woods, to win the Masters and US Open in the same year. The world number two can also become the first player since Gene Sarazen in 1922 to win multiple majors aged 21 or younger at Chambers Bay and set a clubhouse target of five under par that only Ryder Cup partner Patrick Reed was able to match. Reed and Dustin Johnson both reached seven under par before dropping shots in the tougher afternoon conditions, with Johnson carding three bogeys in his last five holes to finish four under par alongside South African Branden Grace. Starting on the back nine, Spieth birdied the 10th, 14th, 15th and 17th – he also three-putted the driveable 12th for par after missing from two feet – before running up a double-bogey six on the par-four 18th, which played as a par five in the first round and par four in the second. “I think 18 as a par four doesn’t make much sense,” Spieth said. ” You can hit it down the left centre of the fairway and still end up in the right bunker in trouble. “There’s a group of about 10, 12 guys that can fly it 310 yards that have an entirely different hole to play there. For anybody else you have to hit it in a five or six-yard area. “So all in all I thought it was a dumb hole today, but I think we’re going to play it from there again, so I’ve got to get over that.” Spieth led from start to finish when winning the Masters in April, setting new 36 and 54-hole scoring records and becoming the first player ever to reach 19 under par at Augusta. “I’ll probably draw a significant amount off it (although) it’s playing different and I’m in a very different position,” he added. “I’m not going to have a four, five-shot lead. “I know that it’s going to get tougher and tougher now that Saturday and Sunday hits. So I’ll draw some on Augusta, but at the same time my patience level has to be even that much higher. I’m not quite putting myself in the same positions off the tee, so I’ve got to be a little more methodical. Masters champion Jordan Spieth kept his bid to make history firmly on track as Tiger Woods missed just his fifth cut in 68 majors as a professional on Friday. Press Associationlast_img read more

Malouda left out of Chelsea’s Euro squad

first_imgFlorent Malouda has not been included in Chelsea’s squad for the group stage of the Champions League.Malouda’s future at Chelsea has recently been the subject of conjecture, with the Frenchman having not featured for the Blues this season.And his exclusion from Roberto Di Matteo’s squad for the defence of their Champions League crown has cast further doubt over his future.After a summer of high spending, that included the arrivals of Eden Hazard and Oscar, Chelsea have let Raul Meireles join Fenerbahce, while Michael Essien has signed on loan for Real Madrid and Jose Bosingwa switched to west London rivals QPR.Veteran goalkeeper Hilario was also omitted from Chelsea’s Champions League squad, with Petr Cech, Ross Turnbull and Jamal Blackman preferred.Chelsea Champions League squad:Petr Cech, Ross Turnbull; Branislav Ivanovic, Ashley Cole, David Luiz, Gary Cahill, John Terry, Paulo Ferreira, Cesar Azpilicueta, Ryan Bertrand; Oriol Romeu, Ramires, Frank Lampard, Oscar, John Mikel Obi, Eden Hazard, Marko Marin, Lucas Piazon; Fernando Torres, Juan Mata, Daniel Sturridge, Victor Moseslast_img read more

Arouna Kone completes Everton transfer

first_imgNew Everton manager Roberto Martinez has completed the first transfer of his Goodison Park reign after striker Arouna Kone signed a three-year deal.The Ivory Coast international has followed the Spaniard from Wigan after a fee, believed to be around £6.5million, was agreed last week.Martinez is also trying to tie up the signature of Antolin Alcaraz, another of his former Latics players, who is a free agent after his contract expired.last_img

Danny Rose grabs late winner as Tottenham fight back to claim vital Swansea win

first_imgDanny Rose scored a late winner as Tottenham came from behind to break down Swansea for a vital victory in their quest for a maiden Premier League title.Swansea came into this game after a 15-day break, while Spurs have clocked up 270 minutes of football since their stunning win at Manchester City. And Swansea demonstrated their freshness when they took an early lead at White Hart Lane through Alberto Paloschi, who finished well from close range after Leon Britton’s shot deflected into the Italian’s path. That jolted Spurs into action, but Heung-min Son and Eric Dier were both denied by the superb Lukasz Fabianski in the opposition goal. Spurs upped the tempo in the second half, with their relentless pressure when second half substitute Nacer Chadli diverted Kyle Walker’s low drive into the net, which stirred the home fans as their side looked for a winner.And the decisive goal came from an unlikely source – left-back Rose – who drilled a low shot through a crowd of bodies into the bottom corner after the visitors only half cleared a Spurs corner.The win is a vital one, particularly with rivals Arsenal losing at Old Trafford, and sees them cut Leicester’s lead at the top of the Premier League back down to two, while Mauricio Pochettino’s side pull three points clear of Arsenal ahead of next weekend’s north London derby.– Follow Joy Sports on Twitter: @JoySportsGH. Our hashtag is #JoySportslast_img read more

Bijou Homes sponsors finals of 2019 Ghana Rugby Football Championship

first_imgConquerors Rugby Team clinched gold to emerge champions of both the men and women matches at the just ended national finals of the Ghana Rugby Football Championship held at the Accra Sports Stadium.They beat Team Hurricane in a challenging but thrilling match by 21points to 3 points. Proud sponsors of the 2019 games, Bijou Homes, was impressed by the level of professionalism, team spirit and determination exhibited by all participants.Ms Ama Osae-Addae, a representative of Bijou Homes, said: “It is an immense pleasure to be a part of this event as we have always believed in supporting less popular sports. With the right support, we are hopeful that this sport will continue to grow and gather love and appreciation from the wider public as other mainstream sports do.” In his remarks, the President of the Ghana Rugby Football Union (GRFU), Mr Herbert Mensah used the opportunity to congratulate the winners, participants, and Bijou Homes for their contribution and expressed the hope that other corporate bodies in Ghana would follow suit.The Ghana Rugby Football Union (GRFU), is a full member of World Rugby and continues to push the responsibility for the development and management of Rugby in Ghana. Bijou Homes is a housing development situated at Appolonia City in the suburb of Oyibi, Accra offering a range of 1 and 2 bedroom (expandable to 3) multi-functional, modern homes for sale and rent. The location offers superior urban infrastructure, housing and places of work, 24/7 security, communal amenities and more.Bijou Homes continues to be a prime choice for young Ghanaian professionals, and expats seeking high-quality affordable homes.last_img read more

Matt Kemp opens up about trying to regain magical form of 2011

first_imgMatt Kemp had just finished smacking several balls over the fence during batting practice ahead of the Dodgers’ game against the Colorado Rockies on Tuesday. The sweetness of his swing and the power with which it zoomed through the zone was something to see.Kemp was the toast of the Dodgers in 2011, when that swing helped create a marvelous season where he walloped 39 home runs, drove in 126 runs and scored 115 times — all league highs. He also batted .324, slugged .586, had an OPS of .986 and stole 40 bases. He finished second in National League MVP voting and came close to winning the elusive Triple Crown.Afterward, Kemp signed an eight-year contract worth $160 million.Three years later, Kemp is still trying to regain that magic. Hamstring and shoulder injuries in 2012 limited him to 106 games, during which he hit .303 with 23 home runs and 69 RBIs. Hamstring and an ankle injury reduced him to just 73 games in 2013, when he hit just .270 with six home runs and 33 RBIs. “Well, I was locked in,” he said of 2011. “Body-wise, I was feeling all the way 100 percent. You know, it’s just a different year. Every year is different. Everybody’s got stuff they’ve gotta deal with and mine the past years have been injuries I’ve had to overcome and it’s getting better and better every day.”It must be difficult, Kemp was told, to be a superstar one year and then suddenly become something other than that. Kemp agreed, but he wasn’t singing the blues about it. Rather, he spoke with a stiff upper lip.“It’s tough,” he said. “I think it’s tough for anybody to try to go from being something to being something else and you’re trying to get back to where you were. Sometimes injuries take time to heal. It could be one year, two years, three years. But for me, every year I’ve had to deal with a different injury.“There was my shoulder and my ankle, so those are two major body parts, especially for the game of baseball, especially for what I can do as far as hitting home runs and stealing bases. I’ve just gotta get my legs under me and work every day to get back to where I was before.”Kemp had offseason left shoulder surgery following 2012 and offseason left ankle surgery following the 2013 campaign.“I feel good,” he said of those repairs. “There are times when I’m stiff, sore and that’s just any baseball player. You can ask any baseball player, something’s always hurting on him.”As far as getting back to what he once was, Kemp has no doubt he will.“Oh, I’m not worried about it,” he said, emphatically. “I know I’m going to be back to where I need to be as far as stealing a lot of bases and hitting home runs, driving in runs. I’m going in the right direction now.”Manager Don Mattingly also believes fans will again see the Kemp of 2011.“I’m confident,” Mattingly said. “It’s still there. He’s swinging the bat good. He looks good.”Guerrero still outAlex Guerrero’s agent said the infielder is still undergoing outpatient skin-graft treatments on his left ear and could be two weeks away from resuming baseball activities.Guerrero hasn’t played since May 20, when a portion of his left ear was bitten off by then-teammate Miguel Olivo during a game with Triple-A Albuquerque. He was hospitalized for several days after the incident and needed surgery to re-attach the ear.“We can safely say the surgery is fully successful,” said Guerrero’s agent, Scott Boras.Two weeks from today is July 1, exactly six weeks after the incident. Guerrero hasn’t been able to work out, run, or throw in the meantime. Guerrero could face another lengthy process as he returns to baseball shape. This and thatMattingly said third baseman Juan Uribe (hamstring) continues to improve and will soon be ready for a rehab assignment — perhaps this week. … Crawford (ankle) still can’t run or hit and has seen the team physician this week. … Third baseman Justin Turner (calf) could be ready to play in the next series beginning Friday in San Diego.— Staff writer J.P. Hoornstra contributed to this report Newsroom GuidelinesNews TipsContact UsReport an Errorcenter_img Things have changed so much for Kemp that this season he lost his center-field spot to Andre Ethier and the only reason he has been playing every day is because left fielder Carl Crawford is on the disabled list.Well, don’t look now, but Kemp just might be flirting with becoming the player who shook up the baseball world in 2011.“I feel good, just trying to have good at-bats and trying to get good pitches to hit, trying to grind it out and just get in a groove,” he said during an exclusive interview with this newspaper.Kemp, just 29, is batting .267 with six home runs and 24 RBIs in 217 at-bats. Nothing to write home about. But over his past 10 games, he is 14 for 33 — an average of .424 — with a home run and eight RBIs. He has gotten two hits in four of his past five games.He was asked to talk about how he feels at the plate right now compared to how he felt in 2011.last_img read more

Dodgers take their time extending latest win streak to four with 6-2 defeat of Twins

first_img“That was, um, different,” Dodgers manager Dave Roberts said. “I guess a learning experience for all of us.”Starting pitchers Kenta Maeda and Jose Berrios combined to throw 108 pitches in the first three innings, putting the game on a four-hour pace from which it hardly veered.But it was the sixth inning when things came to a crashing halt.The Dodgers were leading, 4-2, with one out and Joc Pederson at second base when Twins manager Paul Molitor came out to make a double-switch, pulling reliever Trevor Hildenberger in favor of Ryan Pressly while sending Adrianza out to play shortstop.An innocuous move on its face, Roberts emerged from the Dodgers dugout, lineup card in hand to challenge it. “It was just one of those things where there was some confusion over where the pitcher’s spot was after the double switch,” Roberts said. “So once the player that should be out of the game was still in the game, I just wanted to get clarity that the right players were out of the game and the right players were on the field playing defense. That wasn’t the case.”Clarity was an elusive target and still eluded Roberts after the game. He repeatedly referred to Twins third baseman Eduardo Escobar when he meant left fielder Eddie Rosario.Roberts said home plate umpire Lance Barrett indicated Pressly was entering the game in the fifth spot in the Twins’ order — Rosario’s spot. But Rosario was still in left field. Roberts clearly saw an advantage in getting Rosario (who had a home run and two doubles in Monday’s game) out of the game instead of Jorge Polanco.A series of meetings ensued. Roberts met with the umpires. The umpires huddled around their lineup card. They met with Molitor. They went to the headset to consult with MLB headquarters in New York on a rules review.And so on.The excitement of watching people go over paper work quickly wore off and fans were left with one thing to be thankful for — the dispute delayed the cutoff of beer sales at the top of the seventh inning.When play resumed after what was officially an 18-minute delay (but seemed oh so much longer), the umpires had decided it was a correctable error. Adrianza was in left field, replacing Rosario, and Jorge Polanco was back at shortstop after sitting out one pitch to Yasiel Puig.“I don’t even know what was going on,” Puig said through an interpreter. “I came down here (to the clubhouse) to grab some coffee. I really don’t like to wait.”The lineup-card snafu was an odd twist to a familiar winning strategy by the Dodgers — Maeda went five innings, Chris Taylor had another multi-hit game, Puig joined him and the bullpen shut things down over the final four innings.The Dodgers took the lead with a four-run burst in the fourth inning against Berrios. Pederson drove in one of the runs with a double. Puig did the same with one of his three singles and Taylor capped it with a two-run double.Running away with the honor of being the most pleasant surprise of the Dodgers’ season, Taylor added another double (and another RBI) in the interminable sixth inning. In July, he is 34 for 76 (.447) with eight doubles, three triples, three home runs, 14 RBI, 14 runs scored and 12 multi-hit games.“We talked about it the other night — we don’t know what this young man’s ceiling is,” Roberts said. “I think the beautiful thing is he just goes out there and tries to compete and perform. He keeps getting big hits and he’s also making great defensive plays out there, saving runs, driving in runs, scoring runs. He’s a winning player.”Perhaps lulled into a stupor by the game’s torpor, the Twins didn’t have a hit after the fifth inning. Josh Ravin pitched three scoreless innings and threw the last of the game’s 277 pitches to close it out. LOS ANGELES >> Never have so many waited so long to watch Ehire Adrianza play baseball.With no heroics necessary — but a deep supply of patience required — the Dodgers extended their latest winning streak to four games with a 6-2 victory over the Minnesota Twins on Tuesday night in a game that did nothing to dissuade anyone from believing baseball has a problem with (to use Commissioner Rob Manfred’s phrase) pace and action.Over their past 50 games, the Dodgers have been on a pretty good pace, winning 39 times — a summer surge at least in the same neighborhood as their historic 42-8 stretch in 2013.When fans think back to this run, though, Tuesday night’s game will not be the one they remember fondly.center_img Newsroom GuidelinesNews TipsContact UsReport an Errorlast_img read more


first_imgJOCKEY QUOTES     FLAVIEN PRAT, UNITED, WINNER: “I think I made a mistake last time (GII Hollywood Turf Cup Dec.1). I was trying to keep him covered up and it didn’t end up the way I wanted and I found myself too far back. Today we broke off and we were in the race (early). He just (kept running) to the wire.”TRAINER QUOTES     RICHARD MANDELLA, UNITED, WINNER: “You could see there wasn’t a lot of pace in the race. He’s got a big lumbering stride and you don’t want to get in the way of it. We just let him cruise along and that worked out well.     ALEX SOLIS II, OWNER, UNITED, WINNER: “It’s probably more how he wants to be ridden during the race. A mile and a quarter is not really his thing. He’s probably better at a mile and a half. He’s just one pace, he stays. It’s great, it’s perfect prep for Dubai and we’ll go from here.“I guess the track was fast he’s a nice horse. He doesn’t quicken, if you look at his fractions he can finish in twenty three and four, twenty three and three, that’s as fast as it’s going to get. So at mile and a half, that works but a mile and quarter they can quicken a little bit.”NOTES: The winning owner is LNJ Foxwoods.last_img read more